I called them to come and install a new Schlage keypad deadbolt on a commercial metal door. Their customer service represented was super friendly and kind, he was able to set up same day appointment with a 2 hours time frame from 4PM to 6PM which worked perfectly for me. Ted arrive at 5:30 PM and within 30 minute he was completely done including all the necessary door adjustments and installation as well. Great experience from initial call to finish, highly recommend them!